Terms & service information

General

Sending an enquiry doesn’t commit you to anything

The forms on this site collect enquiries. Nothing is bought or booked online. Sending one starts a conversation — it isn’t an order, and it doesn’t oblige you to go ahead. Initial conversations and quotes are free.

Prices are agreed before work starts

You’ll know what something costs before I begin. For larger business work that means a written fixed price for an agreed scope; for smaller jobs it means telling you the rate and what I think is involved before I start.

“From” prices

The prices on this site are starting points, not the final figure for every job:

• Home visits from £40, which includes the first hour at your home and travel within the local area
• Business IT support from £50 an hour, on-site or remote
• Websites from £500 for a straightforward business site
• Custom systems and automation quoted per project

What you actually pay depends on how complex the job turns out to be, how long it takes, and what the finished thing needs to do. Added functionality — online booking, quote forms, custom systems — is quoted on top of a website’s starting price. If a job is going to run past what we agreed, I’ll stop and talk to you about it rather than carry on and present you with a larger bill.

Costs that aren’t mine

Some things carry a charge from someone else — domain registration, hosting, a paid plugin or service, replacement parts or hardware. Those aren’t included in my prices unless we’ve agreed they are, and I’ll always tell you before anything is bought on your behalf.

Permission to do the work

When you ask me to work on a computer, phone, account, website or business system, you’re confirming it’s yours or that you’re allowed to authorise work on it.

Passwords and access

Where a job needs you to sign in to something, you type your own password wherever that’s practical — I don’t need to see it. I will never ask you for a bank PIN, a full card number or a security code, and I won’t operate your online banking for you. Some tasks genuinely do require signing in to an account, and where that’s the case I’ll explain what’s needed and why before we do it.

If something goes wrong

Tell me promptly and give me a chance to put it right — that’s almost always the quickest way to sort it out. Nothing in these terms affects the rights you have under UK consumer law.

Liability

I’ll take reasonable care in the work I do for you. Where something does go wrong as a result of my work, I’ll deal with it fairly. I don’t try to exclude liability that can’t lawfully be excluded, including for death or personal injury caused by negligence, and I don’t attempt to remove your statutory rights as a consumer.

Governing law

These terms are governed by the law of England and Wales.

Home tech help

Visits

Home visits are arranged in advance rather than turning up unannounced. It helps if the equipment is accessible and switched on when I arrive, and if you know any passwords you’ll need to type. Occasionally something unexpected means a visit has to be rearranged — if that happens I’ll let you know as early as I can, and I’d ask the same.

When a problem can’t be fixed

Not everything can be repaired, and some faults turn out to be hardware that needs replacing. If I can’t fix something, I’ll tell you rather than keep working and keep charging you. If it’s a quick question I can answer on the phone in a couple of minutes, I’m not going to charge you for that either.

Where a visit has taken place and work has genuinely been carried out — diagnosis, setup, or fixing one fault while another remains — that time is chargeable. Parts, replacement hardware and any third-party charges are separate and are always agreed with you first.

Your files

Please back up anything important before substantial work where you reasonably can, and tell me if there are files on a device you can’t afford to lose. Quite often a device comes to me precisely because it’s already faulty, and work on an ailing computer or drive carries a risk that isn’t created by the work itself. I’ll always tell you when I think there’s a real risk to your data before going ahead. That’s not a way of disclaiming carelessness on my part — it’s so you can make an informed decision.

Websites and business systems

Scope

Before a build starts we agree what it includes — roughly how many pages, what the site or system needs to do, and what’s out of scope. Additional features or significant changes after that point can affect both the price and the timescale, so we’ll agree them before I carry on rather than afterwards.

Payment

The payment arrangement for a project is agreed before work starts, alongside the price and scope.

Timings

I’ll give you a realistic estimate for your particular project. How long it actually takes depends on the scope, on how quickly content and feedback come back to me, and sometimes on third parties such as a domain or hosting provider. I’d rather give you an honest estimate for your job than advertise a fixed turnaround that suits some projects and not others.

Content you supply

If you provide text, photographs, a logo or other material for your site, please make sure you’re allowed to use it. I’ll flag anything that looks like it might be a problem, but I can’t verify the rights to material I didn’t source.

Domains, hosting and renewals

Who registers the domain, who the hosting account belongs to and who handles renewals are agreed for each project. Hosting is not automatically included in a build price.

After it’s built

Building a site or system doesn’t include unlimited maintenance for the rest of its life. I’ll hand it over and show you how to change the everyday things yourself. Ongoing support, changes or maintenance can be arranged separately whenever you need them — you’re not locked into anything.

Third-party services

Websites and systems often depend on services run by other people — hosting, domain registrars, email providers, booking or payment platforms, and external services a system connects to. I’ll choose sensible ones and set them up properly, but I can’t guarantee that an independent third-party service will never have an outage or change how it works.

Security

I build with reasonable care: keeping things simple, avoiding unnecessary dependencies, and setting up what I hand over sensibly. Nobody can honestly promise that any website or system is permanently secure or will never be affected by a future vulnerability, and I’m not going to pretend otherwise.